Newville Auto Repair

Hi Scott, Thank you for the review. On Dec 13th 2021, you brought your vehicle to us to diagnose, it had a lack of power and wasn't running right, We diagnosed the concern, found what caused it, then got authorization from you for the repair. As per the normal procedure here at Zimmerman's Auto Repair and because we sincerely care for the safety of our customers we offer a free courtesy inspection each time a vehicle is in our shop. This is a multi point vehicle check, that includes checking lights, fluids, the condition and tread depth of tires, along with a visual inspection of brakes thru the spokes of the wheels and from underneath behind the wheel. It is strictly an observation and since we observed that your brakes were worn down we did let you know per our courtesy inspection. We do not ever pull wheels on vehicles for this courtesy inspection nor do we pull wheels unless required for state safety inspection or a customer authorizes us to do so.

Thank you so much for the kind words. It was our pleasure to help. If there is anything we can ever do for you please do not hesitate to give us a call.

Thank you so much for the great review Cody. It has been our pleasure to work with you and to keep your vehicles up and running. We are beyond happy to hear you will be a part of the Zimmerman's family for years to come. Never hesitate to reach out to us at any time if there is anything we can do for you!

Hello Gemma and thank you for the great review. We really appreciate that you trusted us with your vehicle and are delighted to hear that you are happy with our work. We’ll be here to help you whenever you need service or repair – just give us a call.

Thank you so much for the 5 star rating Angela. We really appreciate your support!

Jonathan I am sorry to see this review. We take pride in making sure that our customers are satisfied in the service we give and work we do on their vehicles. I would like to take a moment to address your review. You had stopped at our shop with a check engine light and we pulled the codes on the car for you to make sure it was safe to drive. We then set up an appointment with you to have you bring the car in for a diagnostic on the codes. Our mechanic completed a diagnostic and found that the purge valve solenoid needed to be replaced in order to take care of your issue. That information was shared with you and you chose at that point to reach out to your warranty company to see if they would cover it. You then called back and informed us it would be covered by them so we reached out to them on your behalf. We were notified of what they would cover dollar wise and then relayed that information to you. Being that they would not cover the entire cost for our shop to do it we let you know the remainder would be an out of pocket expense for you. You did not want to go that route so we put you in touch with a Ford dealership to see if they could help. At no point did we not want to take care of your vehicle for you but when it comes down to working with an aftermarket warranty company there are times they do not cover the complete repair and the vehicle owner is then liable for the balance. I apologize that you feel this way about us but I just wanted to clear up any confusion you may have had on what happened with the warranty company. We do thank you for your business and are always willing to help all of our customers as much as we can. Please feel free to reach out to us at any time if you would like to discuss this further or have any questions. Have a wonderful rest of your day! Response to your edit-Jonathan I am truly sorry you feel this way and this has taken the path it has. This is not how we do business and not how we want our customers to feel. We talked on the phone after we spoke with the warranty company and had a very friendly conversation together, not as you are describing here. When you notified us that the warranty company needed to be called the process was explained to you and then we called them. There was a long hold time the first time we called so we called later and that is when we talked to them and then called you. We are always willing to work with any aftermarket warranty company but just like any other business we can not go negative on a job and that is what was explained to you. I apologize if it was taken another way by you as that is surely not what was intended. As stated we were more then willing to do the work there would just be an out of pocket expense. We wish you the best and as always please feel free to reach out to us if you would like to discuss anything.

Thank you for the kind review Jose and we are very happy that we were able to get you fixed up and back on the road.